Tesla eventually acknowledges eMMC failure with its touchscreen, features extended guarantee

Pamela G. Knowles

Tesla announced that it is extending its guarantee for its MCU touchscreen more than a longtime eMMC failure trouble that rendered the screen ineffective.

The move comes just after NHTSA put some tension on Tesla.

Owners of older Tesla Model S and Product X vehicles have been reporting some challenges with their MCUs.

The touchscreen gets to be a lot less responsive, the power-up time becomes lengthier, the display screen freezes and has to be rebooted, or there is even complete failure of the MCU unit.

Some proprietors think that it is a trouble with the embedded Multi-Media-Card memory (eMMC) in the MCU and that it is becoming overwritten to the level of failure.

It has been acknowledged as the “eMMC failure” trouble.

Tesla launched a new MCU in 2018 that does not have the same problem, but entrepreneurs of older motor vehicles are nevertheless dealing with the trouble in obtaining to exchange the device out of guarantee, in spite of seeing Tesla’s slip-up as the source of the dilemma in its place of a standard situation that happens about time.

Before this 12 months, National Highway Targeted visitors Safety Administration (NHTSA) claimed that it has introduced an official investigation into the make a difference.

A handful of months later, Tesla last but not least acknowledges the situation and presents an extended warranty on the 8GB embedded MultiMediaCard (“8GB eMMC”).

Numerous Tesla Model S and X owners, which includes myself, are reporting receiving the adhering to electronic mail these days:

Tesla writes about the problem on its website, acknowledging the challenge for the initial time:

Tesla is committed to creating the best top quality products and solutions as we accelerate the world’s changeover to sustainable energy. For consumer peace of thoughts, we are supplying more protection on some Product S and Product X vehicles created before March 2018 that are equipped with an 8GB embedded MultiMediaCard (‘8GB eMMC’) in the media management unit. We are conscious that this component might malfunction thanks to accrued wear. If this happens, it could end result in a blank or intermittently blank heart show, or an inform indicating that a memory storage unit has degraded and to contact Assistance. This ailment has no impact on fundamental car or truck driving operation and controllability, and we are not knowledgeable of any accidents or collisions relating to it.

Owing to the challenge, Tesla states that it is adjusting its warranty to “repair or switch the 8GB eMMC totally free of cost at any Tesla Service Center” for proprietors of Product S and X crafted right before March 2018 with a lot less than 100,000 total odometer miles and within just 8 decades starting up from the date the vehicle was very first place into company or delivered by Tesla to the initial purchaser/lessor.

Electrek’s Take

I am happy that Tesla is ultimately addressing the challenge, but I am bummed that NHTSA experienced to get concerned.

A lot of people today felt that when Tesla started offering the $2,500 infotainment update, it was a way for them to take care of the concern without having acquiring to spend for it considering the fact that homeowners who felt that their onboard personal computer was not working as very well could spend for the update.

What do you imagine? Let us know in the remark portion beneath.

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